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Friday, May 24, 2013

Compliments, Complaints and Feedback Policy

Bowel Cancer UK is committed to Bowel Cancer UK is committed to providing high quality services and information to everyone affected by bowel cancer. We also strive to ensure that everything we produce and all our communications and materials are as good as they can be. We constantly seek to improve the way we deal with supporters and value feedback from anyone that uses our services, fundraises for us or has an interest in our work.

If you have a compliment, complaint or want to give us feedback on how we're doing please get in touch.  Perhaps you think our publications could be better or you'd like more information about an aspect of bowel cancer.  Maybe you'd like to see a fundraising event in your area?  Let us know!

All feedback will be looked at by our Director of Services and then passed on to the relevant department.  We will acknowledge your feedback within 5 working days and let you know when we will get back to you.  This will usually be within 10 working days.

By post:
Director of Services
Bowel Cancer UK
7 Rickett Street
London, SW6 1RU

Or by phoning: 020 7381 9711

Or emailing: feedback@bowelcanceruk.org.uk